Snapper, view and edit audio file right in the Mac Finder

What's Snapper ?

When you select an audio file in the Mac Finder, Snapper immediately appears right beneath the current window, showing you the wave form.

Play

Hit the space bar or double-click in the wave form to play. Or use auto-play to start playing the moment you select the file. Vari-speed is available too.

Drag, Drop and Convert

In the Snapper wave form you can select a part of the sound file and:

  • drag it out, to create a new file.
  • drag it to any DAW, sequencer or audio editor
  • turn the selection into an mp3 file. (or m4a)
  • split interleaved stereo files into separate .L and .R file sets or vise versa
  • convert to m4a and attach it to an email in one go.
  • export to WAV (BWF, Broadcast Wave), mp3, or m4a (MPEG-4 audio).

Which formats can it handle?

All of them.
Snapper opens over 50 sound file formats. That includes compressed files, split stereo, 192 kHz, 5.1 surround files, cds and videos containing audio. Snapper shows loops, markers, timestamps, regions, BWF annotations, even album covers. You name it, Snapper can handle it. For some formats you need to install external components, here's more on that.

Finder

Snapper follows your file selection in the Finder. It shows a wave form as soon as you select an audio file.

Pro Tools, Nuendo, Logic, Cubase, Live

You can drag (selections from) files directly to the cursor of your sequencer or audio editor.

Copy Protection

After purchase you receive a personal activation code to unlock the Snapper demo.

What does the demo do ?

Everything, for one hundred (100!) days. After that it simply stops working. You can download the demo here.

Snapper ❤️ SoundFX

Snapper now adds an informer that communicates all metadata within WAV files to MacOS Spotlight, so you can search and find Sound FX metadata in the Finder. This includes, BEXT, Copyright, creator, annotations, comments etc.

Universal Category System logo On top of that Snapper embeds the Universal Category System so you can look for synonyms and category explanations. Snapper displays the entire category and subcategory names, rather than their abbreviations.

The Spotlight informer requires at least MacOS 10.14 Mojave. It takes a while for your library to be rescanned by spotlight, but you can trigger priority for you sound FX library by adding it’s top level folder to to the ‘privacy’ list in System Preferences Spotlight, and then removing it again form the list.

Video tutorials

Check out these three videos to get more in depth information on Snapper. Learn more about play functions, freeze mode, short keys. Find out about various display options, zooming, converting to different formats, drag export, and more...

Snapper plays

Snapper displays

Snapper converts

Download Snapper demo

The Snapper demo works 100 days without any limitation. You can testdrive Snapper properly this way. Prepare to get hooked.

If you like the demo you can purchase an activation key code to unlock the demo to the full version.

Download the Snapper 3.1.4 demo

Installing the latest Snapper demo will update any installed Snapper (full or demo) to the latest version.

requirements

Mac OS X
The latest Snapper 3 requires:
- macOS 10.12 (Sierra) or higher, macOS 13 (Ventura) and 12 (Monterey) are fully supported
- optionally some third party codecs

Optional downloads

To read or export some audio file formats third party software is required. Here's a list of optional packages you can install to get all out of Snapper.

Export to MP3 files
Lame mp3 encoder (download from CNET)
Reading FLAC files on macOS 10.13 or lower
FLAC IMPORT DECODER for lossless audio input (display .flac files with Snapper)

Only required on macOS 10.13 (High Sierra) or lower. From macOS 10.14 (Mojave) and up FLAC support is included in the macOS by default.

Snapper is here to stay

The latest Snapper 3 is a fully 64 bits application supporting the latest macOS 13 (Ventura) and macOS 12 (Monterey).
Version 3.1.0 adds native compatibility for the Apple silicon (ARM/M1) computers to ensure Snapper snaps on the new macs too.

Snapper ❤️ Sound FX

The update to Snapper 3 is free for all registered Snapper 2 users.

Simply download Snapper 3 and drag the app to your applications folder (make sure the old Snapper app is not running) and that will get you fully up to date.

Connect with us to stay up to date

Download demo

Download the Snapper demo. It works without any limitation the first 100 days ! After this you can unlock the app by purchasing a key code.

Unlock demo

You can unlock the Snapper demo (on all your computers) using the key code you receive when you purchase Snapper.

Lost / forgot key code ?

If you lost your key code to unlock the Snapper demo, you can have it resend to you here.

MP3 FLAC

To enable mp3 output or FLAC input some optional codecs need to be downloaded and installed.

100 second tour

Become a Snapper ninja in less then 100 seconds by checking this video.

More videos

Master your Snapper skills by watching more tutorial/manual videos.

F A Q !

Answers to your questions, background information, see the faq below.

Change/update registration

Change or update your registered email address at audioease.com

Need more help?

Give us a call or send us an email and we will get back to you as soon as possible!


+31 30 244 6335


support@audioease.com

SUPPORT HOURS
MONDAY-FRIDAY 9AM-5PM CET

LOCAL TIME @AudioEase
SATURDAY 12:30 AM

Frequently asked questions

Installation

Welcome to Altiverb 7 !

Install iLok software
First please make sure you have installed the latest ilok software from:
www.ilok.com
When you do not have an ilok.com account, please create one for free at ilok.com.

Get the Altiverb 7 license
If you do not have the Altiverb 7 license on your ilok account yet, you can request it here:
www.audioease.com/authorization

Then run the ilok license manager app, log in to your account and choose to activate the Altiverb 7 license to your iLok (2nd generation or up) key. Once you did this you can install and use Altiverb 7 on any Mac or PC you connect this ilok key to.

Request an Altiverb 7 downloads email
To get the latest Altiverb 7 installer, please request a link to the current downloads page at:
www.audioease.com/download

Full install
Check your email, open the downloads page from the link in the email and then proceed to download the latest first time full Altiverb 7 installer (that is the large 7 GB download, not the plug-in updater).

Extract the zip file with the OS default tool (macOS: Archive Utility, Windows: choose Extract All...) and then run the Altiverb 7 installer to install Altiverb 7.
The installer will ask you where to install the impulse responses and what plug-ins to install (or at what locations, on Windows) and it will then proceed to install Altiverb 7 and all impulse responses.

Then open your DAW and you will find Altiverb 7 is available as effect ready to add reverb to your audio.
Update to latest version 7
To update an installed Altiverb 7 to the latest simply request a link to the downloads page and download the latest plug-in updater. The update installer will take care of updating, no need to uninstall or anything.
www.audioease.com/download

Update old 7 to the latest 7
When you are updating a really old Altiverb 7 installation to the latest you can best download the latest first time full Altiverb 7 installer (not the updater) to make sure the impulse responses (IRs) get updated to. The Altiverb 7 impulse responses core library gets updated every few years and if you update from an old Altiverb 7 it is required to re-install the latest complete IR set.

New impulse responses (IRs)
We are continuously looking for, traveling to and recording the nicest acoustics from all around the world. We add new IRs to the Altiverb collection regularly and to install these simply open the IR Browser in Altiverb 7, hit the NEWS button and Altiverb will show you what IRs are available for download. And a single click on the download button is enough to add the IR to your collection.

Upgrade old Altiverb to version 7
You can upgrade an old Altiverb version (version 1, 2, 3, 4, 5 or 6) to version 7. Check your options at:
www.audioease.com/store/#upgrade
Follow this guide to remove Altiverb 7 from your system. Please note you do not need to uninstall when updating Altiverb 7. The installers will take care of this.

Windows
Simply uninstall Altiverb 7 via the add/remove software Control Panel.

macOS
To uninstall Altiverb 7 on Mac OS X please delete the Altiverb 7 plug-ins from here:
Audio Unit:/Library/Audio/Plug-Ins/Components/
MAS:/Library/Audio/Plug-Ins/MAS/
VST:/Library/Audio/Plug-Ins/VST/
AAX:/Library/Application Support/Avid/Audio/Plug-Ins/
RTAS:/Library/Application Support/Digidesign/Plug-Ins/
Then remove the following folders:
/Applications/Audio Ease/Altiverb 7
/Users/Shared/Altiverb

And the Altiverb 7 preferences file:
/Users/name/Library/Preferences/com.audioease.suite.Altiverb7.plist *

* Please note Mac OS X hides the Library folder in your user folder (since 10.7). You can go there by hitting the GO menu item in the menu bar when you have a finder window open. Then hold down the option (alt) key and a link to the User Library will appear.
av7 installer damaged
Here's what you can do when the newly downloaded installer fails to run because the macOS reports the downloaded installer failing verification (or reports it is damaged and cannot be opened).
  1. Make sure you use the macOS default 'Archive Utility' to open the downloaded zip file (other utilities could corrupt the installer app while unpacking the zip file).
  2. Please check if there is a security update available for your macOS and please install this.
  3. Open Safari and check if you can visit https://www.audioease.com.
    When you can visit the website in Safari, then please retry downloading the installer. If the download fails to run, you can try using a different browser. Any of the following: Firefox, Opera, Chrome, Safari, will do.
Perhaps the download is broken, in which case a new download with another browser may work. Otherwise the solution may be to use Terminal, a built-in program on the Mac.
  1. Make sure you use the macOS default 'Archive Utility' to open the downloaded zip file (other utilities could corrupt the installer app while unpacking the zip file).
  2. In case that does not solve it, open Terminal. You can use the Mac search at the top right and start typing Terminal. It will appear, click on it to open the program.
  3. Type “unzip” and a space, then drag/drop the zip file into the Terminal window.
  4. Press Enter and the zip file will be unzipped, storing all files on your computer.
Did you loose track of the screen saver? The plug-in should offer to install it, but you can also download the screen saver and copy it to:/Library/ScreenSavers/

Download Altiverb screensaver
Welcome to Speakerphone 2 !

Install iLok software
First please make sure you have installed the latest ilok software from:
www.ilok.com

Get the Speakerphone 2 license
If you do not have the Speakerphone 2 license on your ilok account yet, you can request it here:
www.audioease.com/authorization

Then run the ilok license manager app, log in to your account and choose to activate the Speakerphone 2 license to your iLok (2nd generation or up) key. Once you did this you can install and use Speakerphone 2 on any Mac or PC you connect this ilok key to.

Request a Speakerphone 2 downloads email
To get the latest Speakerphone 2 installer, please request a link to the current downloads page at:
www.audioease.com/download

Full install
Check your email, open the downloads page from the link in the email and then proceed to download the latest first time full Speakerphone 2 installer (a large 4.5 GB download, not the plug-in updater).

Extract the zip file with the OS default tool (macOS: Archive Utility, Windows: choose Extract All...) and then run the Speakerphone 2 installer to install Speakerphone 2 and all samples. The installer will ask you where to install the samples and what plug-ins to install (or at what locations, on Windows) and it will then proceed to install Speakerphone 2 and all samples.

Then open your DAW and you will find Speakerphone 2 is available as effect ready to worldize (futz!) your audio.
Update to latest version 2
To update an installed Speakerphone to the latest version simply request a link to the downloads page and download the latest plug-in updater. The update installer will take care of updating, no need to uninstall or anything. www.audioease.com/download
Follow this guide to remove Speakerphone 2 from your system. Please note you do not need to uninstall when updating Speakerphone 2. The installers will take care of this.

Windows
Simply uninstall Speakerphone 2 via the add/remove software Control Panel.

macOS
To uninstall ASpeakerphone 2 on Mac OS X please delete the Speakerphone plug-ins from here:
Audio Unit:/Library/Audio/Plug-Ins/Components/
MAS:/Library/Audio/Plug-Ins/MAS/
VST:/Library/Audio/Plug-Ins/VST/
AAX:/Library/Application Support/Avid/Audio/Plug-Ins/
RTAS:/Library/Application Support/Digidesign/Plug-Ins/
Then remove these folders:
/Applications/Audio Ease/Speakerphone
/Library Application Support/Audio Ease/Speakerphone
/Library/Frameworks/SpeakerPhonePublicSupport.framework

And the Speakerphone 2 preferences file:
/Users/name/Library/Preferences/com.audioease.suite.Speakerphone2.plist *

* Please note Mac OS X hides the Library folder in your user folder (since 10.7). You can go there by hitting the GO menu item in the menu bar when you have a finder window open. Then hold down the option (alt) key and a link to the User Library will appear.

License activation

If you have just purchased an Audio Ease product and received a serial number you can register this here:
www.audioease.com/ed

Why register?
When registered you can access the downloads and immediately get licenses to activate the software.

When you have purchased your software directly at audioease.com there is no serial number. In this situation you can get your licenses directly at:
www.audioease.com/authorization
If you have just purchased at audioease.com or registered a serial number you can immediately get an iLok license for your product.

Simply go here: www.audioease.com/authorization
fill in your registered email address and proceed.
In case your iLok key is lost, stolen or broken we will help you out right away, even in case you have not invested in additional insurances or coverage at ilok.com.

Send a message to support@audioease.com and we will provide you with a 30 days expiring backup license so you can continue your work immediately. A spare iLok USB key is required for this, as the software (Altiverb, Speakerphone and Indoor) requires the ilok usb key. This means the software will not work without an ilok usb key with a license on it.

To resolve this situation permanently you may have to acquire another iLok USB key. We can help here too:
We can send you one at a not-for-our-profit-price, which will normally takes 2-6 weekdays in Europe (6-20 weekdays to the rest of the world), available at: audioease.com/store. Depending on your location purchasing locally might be quicker.
Yes, you can sell / transfer your license to another user.

If you have a license stored on an iLok key please transfer this license to the new owner by using the iLok License Manager. Please note: while PACE/ iLok fees apply, there are no fees imposed by Audio Ease.

Then please send a message to support@audioease.com with the name, email address and ilok user account info of both you and the new owner.

We will then transfer the software registration at audioease.com to the new owner, so that he/she will be able to access all downloads and (future) upgrades.
You can use the software with a single license on more then one computer. Simply connect the ilok usb key with the license on it to a computer and you can install and use the software.

However you can use the software only at one computer at a time.

When you need to run the software in two locations (two rooms / two machines) at the same time this requires two licenses. This means purchasing two copies of the software. We do not offer any second license deals or discounts.

General troubleshooting

Altiverb 7, Indoor, Speakerphone 2 and 360pan suite 3 work fine using Rosetta 2 on the Apple silicon machines. The performance is great.

We are currently working on adding native silicon support to all plug-ins.
As soon we have news on this we will share it.

The latest BarbaBatch, Snapper and Make a Test Tone are all universal applications, supporting both Apple silicon & Intel.

Last update: Mar 27, 2023
In case your iLok key is lost, stolen or broken we will help you out right away, even in case you have not invested in additional insurances or coverage at ilok.com.

Send a message to support@audioease.com and we will provide you with a 30 days expiring backup license so you can continue your work immediately when you have a spare ilok key.

To resolve this situation permanently you may have to acquire another iLok key. We can help here too:
We can send you one at a not-for-our-profit-price, which will normally takes 2 to 5 shipping days in Europe (6-20 days to the rest of the world), available at: audioease.com/store. Depending on your location purchasing locally might be quicker.
Pro Tools states it is not a valid 64 bits plug-ins
Most likely the installer or the plug-in got corrupted in transit. Please download the latest updater installer on the computer you want to use it on. Then move the downloaded zip file on the desktop and there choose to extract it using the Mac OS X default Archive Utility app. Once you did this please run the updater installer from the desktop to install the correct aaxplugin and this should cure the problem.
The aax plug-in can get corrupted when transferred on some external (or network) drives. The plug-in won't validate properly then.
Authorization Wire Exception bad channel id "Speakerphone / Altiverb cannot run, because an error occurred. Encrypted Channel Bad Channel ID (or USB error or frame is an invalid size)"

Authorization Wire Exception invalid size

Errors like these can be solved by downloading and installing the latest ilok software from www.ilok.com. Altiverb, Speakerphone, Indoor and 360pan suite require this software.
Windows Authorization Error: Altiverb 7 Regular cannot run because it is corrupted please try reinstalling the product

This error means the graphics card driver on your system is not up to date. Even when Windows states this is up to date, Altiverb 7 can generate this error and you will find there is a newer driver available (and this will solve this error).

Please try to update your graphics card driver.

Find out what graphics card you have in your system (right click on your desktop, choose change screen resolution, hit advanced settings, that would show you the manufacturer"s name and the model).
Then please go to the manufacturer"s website, hit support/drivers and find the latest driver for your graphics card and download and install this.
Restart your computer.
The problem should be gone now.
The plug-in is installed correctly (Altiverb / Speakerphone / Indoor / 360pan suite) and the ilok software is up to date and still the plug-in cannot be found in Cubase (or Nuendo).

Let's clear Clear the Cubase vst preferences to force a re-scan of all vst plug-ins (in case the plug-in is blacklisted)

  • Remove all plist/xml files with VST in the file name from the Cubase preferences folder, check this post where to find the preferences folder.
  • Then restart your computer.
  • After the restart run Cubase. Cubase will now re-scan all plug-ins and it should load the plug-in again.

360pan suite

When using HDX hardware the Hybrid Engine needs to be Enabled for the private (pre-fader) sends from the 360pan plug-in to the 360reverb to work.
When the Hybrid Engine is disabled the distance cannot be controlled for a panned source. The 360reverb does work as normal reverb insert/aux effect on HDX systems with disabled Hybrid Engine.
When you use the VST3 360pan suite plug-ins in Reaper you will have to verify two settings in Reaper's preferences are properly set up, else the suite will not function properly.

In Reaper choose Preferences... from the bottom of the Options menu and then first go to:

Reaper preferences - turn off Anticipative FX Processing 1. Audio -> Buffering
and then TURN OFF the Anticipative FX Processing
this will ensure the 360reverb to function properly (else you will get sync problems)

Reaper preferences - VST-parameter-automation
2. Plug-Ins -> VST
Under VST Compatibility please set the Parameter automation notification to:
Process all notifications
this will ensure automation is written to track when you control the panner pucks from the video overlay (without the panner plug-ins being open).

Reaper preferences - automation-do-not-add-points.png
3. Editing Behavior -> Automation
When recording automation and stopped should be set to: Do not add additional points.
This to ensure you can nudge the time cursor and then drag pucks and write automation this way (like in the tutorial/example project).
It could be some or all 360pan suite plug-ins are missing the first time you run Reaper after installing the 360pan suite VST3 plug-in. Reaper then needs a gentle push to see all plug-ins in the suite.

In Reaper choose Preferences... from the bottom of the Options menu and then open the VST tab in Plug-Ins:
  • Hit the Re-scan... button
  • Choose (from the popup menu) Clear cache and re-scan VST paths for all plug-ins
  • Quit and restart the Reaper app
Reaper preferences - Clear Cache and rescan to make the plug-ins appear
The video preview in the 360monitor AAX plug-in only functions (on modern systems and recent Pro Tools versions) when the Pro Tools.app is allowed to record the computer screen in the macOS system preferences.
Make sure you set this option to fully benefit from the 360pan suite plug-ins options.

360monitor video preview: Allow Screen Recording for Pro Tools
Quick start: download & check out the example project / session featuring a short 360 video of us running around at Audio Ease, mono panning audio, a true ambisonics (b-format) FX recording, binaural preview and export suggestions.

Open the practice project START and open the workflow video and practice along with the video.

Available for Pro Tools, Reaper and Nuendo at:
www.audioease.com/360/#example
Here we offer a bunch of free "spatial treats" that we use at Audio Ease ourselves on a daily basis. There are no warranties, and almost all of it builds upon either Google's Omnitone or Here we offer a bunch of free "spatial treats" that we use at Audio Ease ourselves on a daily basis. There are no warranties, and almost all of it builds upon either Google's Omnitone or FFMPEG:
www.audioease.com/360/#goodies
True headlocked stereo is not possible in the ambisonics audio format.
Ambisonics audio is a 3D audio sphere and headlocked (fixed) stereo sound does not fit into this.
This is simply impossible.

Headlocked mono is possible, that is the top channel only.

360pan suite offer to mix to the top channel using the position blur control.
More position blur (more mix to top) is more mono, more inhead/headlocked.
When you pan your stereo source hard left and right (-90 and +90) in the ambisonics sphere and you set the position blur to half way (somewhere between 0.40-0.60) you will find there is stereo sensation while you cannot really identify things turning when you look around in the 3D sphere.
If you move the position blur control more towards 1 you will find it will rotate less, but it will also be more mono. That is the trade off.

Altiverb 7

If Altiverb 7 is gone after you updated Pro Tools to 2023.3 (or later) and you are on a Apple Silicon Mac (M1/M2 ARM) then you have to open Pro Tools Using Rosetta to get Altiverb 7 working.

At this moment all Audio Ease plug-ins require Open Using Rosetta on the Apple silicon (M1/M2) macs. We are working on new versions of the plug-ins that will add native support for apple silicon. As soon as we have news on this we will let you know.
For now you need to open Pro Tools using Rosetta in order to use Altiverb 7.
To ensure Pro Tools opens using Rosetta:
  • open the Finder
  • go to the Applications folder
  • select the Pro Tools app
  • hit get info
  • tick the box to Open Using Rosetta.
Open Pro Tools using Rosetta
Problem: Non-readable text in the Altiverb 7 user interface.
Solution: Follow this guide to allow Altiverb to access the font again:
https://support.apple.com/en-gb/guide/font-book/fb34862/mac

Altiverb uses the system font Arial. Altiverb does not install this, it should be on your macOS by default. If your system does not have the Arial font or the macOS system prevents Altiverb somehow from using it, Altiverb could look like this:
Altiverb 7 font missing or blocked
Problem: Installed or updated Altiverb 7 and now it does not show up in Logic.
Solution: Restart your mac.

Somehow (we are still trying to find out why) the macOS ignores Altiverb 7 until the computer has been restarted. This is why Logic (or Ableton Live, or any other DAW that uses Audio Unit plug-ins) does not show the Altiverb
Altiverb 7 Regular and XL sound exactly the same and come with the same IRs.
There are three differences:

Altiverb 7 Regular supports
  • up to stereo input and output
  • sampling rates up to 96kHz
  • plug-in formats on windows: aax native and vst, on mac: aax native, vst, audio unit, mas and rtas
Altiverb 7 XL supports:
  • up to 5.1 surround in and output
  • sampling rates up to 384 kHz
  • all plug-ins formats Altiverb 7 Regular supports + TDM on Mac OS X

So, in short, if you do not have sessions on 192k and you work in stereo only, Altiverb 7 Regular will do just fine.
If, at a later stage, you would like to upgrade from Regular to XL this is possible. The upgrade cost is just the price difference so you won't loose any money going for Regular first.
Problem: The IR set gets downloaded when you click the download button in the NEWS section in the IR Browser. It starts downloading but then nothing happens, the set does not load or show up.

When this happens the Altiverb plug-in fails to copy/move the downloaded IR set to the Audio Ease IRs folder.
It could be Altiverb is not allowed to write in the Audio Ease IRs folder.

Solution: Try locating the folder in the finder (or explorer), hit get info and then verify your user (and the admin group) can read&write in the folder. If you make changes make sure to also apply to all enclosed items too. If this does not help, try using the default location as IRs folder:
/Users/Shared/Altiverb/IRs

You can change the IR folder location in the preferences tab in the Altiverb plug-in:

Altiverb 7 ir folder location in preferences
Altiverb 7 supports loading your own files as IRs.
Any wav audio file can be used as impulse response.

Simply add your file(s) to your User Created IRs folder, the default location is:


macos user library folder
* Please note the MacOS system hides the Library folder in your user folder. You can still open this folder through the GO menu in the Mac finder. Then hold down the option (alt) key and a link to the User Library will magically appear.

Your third party impulse responses folders, libraries can be loaded through:
/Users/Shared/Altiverb/Third Party libraries

If you have recorded the Altiverb sine sweep to create an IR, then drag your mono or stereo recordings as wave file onto the drag and drop import window in the Altiverb plug-in. You can choose to save your IR into the User Created IRs folder.

Altiverb 7 ir import
There is a little trick you need to pull off to get this to work:
  • open the add fx window in Reaper on the 6 channel track
  • then right click on the Altiverb plug-in and make sure this option is checked:
  • ☑️ inform plug-in when track channel count changes

av7 reaper surround settings

When you then insert Altiverb 7 it should become 6 in 6 out and you will be able to choose the surround IRs in the IR Browser.
Most likely you were working with old older (version 7.0/7.1) IR set before and you recently installed the latest Altiverb 7 plug-in updater. This new Altiverb 7 plug-in however requires the latest core IR set.
To fix this please download the latest first time full Altiverb 7 installer and run this.
Once you installed this you will have all IRs again.

> You can request a link to the latest downloads at:
www.audioease.com/download
Altiverb 7 Windows Authorization Error: Altiverb 7 Regular cannot run because it is corrupted please try reinstalling the product

This error means the graphics card driver on your system is not up to date. Even when Windows states this is up to date, Altiverb 7 can generate this error and you will find there is a newer driver available (and this will solve this error).

Please try to update your graphics card driver.

Find out what graphics card you have in your system (right click on your desktop, choose change screen resolution, hit advanced settings, that would show you the manufacturer’s name and the model).
Then please go to the manufacturer’s website, hit support/drivers and find the latest driver for your graphics card and download and install this.
Restart your computer.
The problem should be gone now.
There is a situation where the Altiverb plug-in can revert to default settings when loading a project in Digital Performer.

This is caused by the fact the Digital Performer (DP) supports three plug-in formats: MAS, AU (audio unit) and VST.

How?
Example: When you save a project with the Altiverb MAS plug-in. And you then change the default plug-in type in DP to AU and re-open this project. DP will load Altiverb, but DP fails to transfer the saved Altiverb MAS plug-in settings to the now Altiverb AU plug-in, and Altiverb then reverts to loading the default settings (which is the Teldex IR).

When this suddenly occurs you are most likely using a different plug-in format then you used before. Try to find out what you used before, force DP to load this Altiverb plug-in from the plug-in settings in the DP preferences and then restart DP and re-open your project. The right settings should load again then.

If you need any help with this let us know. Send us for instance a project file that will not open correctly, then we can quickly help you out.
The macOS Altiverb 7.4.3 installer currently fails to install the screen saver. You can download the screen saver and copy it to:/Library/ScreenSavers/

Screensaver
What is the difference between the mono to stereo and the stereo to stereo options in a stereo out Altiverb ?

Best way to understand this is to go back with me to our sampling session when we recorded to room's acoustics for the IR in Altiverb.

mono to stereo
We put a single speaker in the center of the stage and two mics in the audience.

This results in a mono to stereo IR.
When you playback your audio through this IR in Altiverb, it will sound like your audio comes out of that single speaker from the center of the stage (mono!) picked up with two microphones (stereo!).
This IR gives a stereo reverb, however the input is (mixed to) mono, as there is only a single source on stage.

When you want to process a vocal (mono) or direct recorded electrical guitar or something where the panning is not important the mono to stereo IR will do just fine (pro: costs half of the processing then a stereo-to-stereo IR, so it is more efficient in cpu and memory).

stereo to stereo
back to recording the room
this time we put two speakers on stage, one on the left and one on the right side of the stage and we record again with the two mics in the audience.

When you playback your stereo audio through this IR in Altiverb your stereo signal comes out of these two speakers.
Easy to picture here that your original panning will be maintained using a stereo to stereo IR.

So basically it comes down to this:
is your input stereo or is it panned in stereo ?
use a stereo - stereo IR, else you will loose the stereo information in the reverb (although the reverb is stereo).

Sometimes even when using stereo panned sources a mono to stereo IR can be preferred as you do not want the panning to be reflected in the reverb levels. But this is a mixing decision which depends on taste mostly (and music style) and I dare not to advice on that :-)
We have removed some sets from the Altiverb IR library (mainly user submitted IR sets) that do not meet up to our current standards. The Speakers and Phones set is one of these. You can copy the original set from your Altiverb 6 Impulse Responses folder (if you still have this) to the Third Party IRs folder in the Altiverb 7 Impulse Responses folder.
Then you can then load these IRs again in Altiverb 7.

You can also download the original set from:
http://fokkie.home.xs4all.nl/IR.htm

Speakerphone

If Speakerphone 2 is gone after you updated Pro Tools to 2023.3 (or later) and you are on a Apple Silicon Mac (M1/M2 ARM) then you have to open Pro Tools Using Rosetta to get Speakerphone 2 working.

At this moment all Audio Ease plug-ins require Open Using Rosetta on the Apple silicon (M1/M2) macs. We are working on new versions of the plug-ins that will add native support for apple silicon. As soon as we have news on this we will let you know.
For now you need to open Pro Tools using Rosetta in order to use Speakerphone 2.
To ensure Pro Tools opens using Rosetta:
  • open the Finder
  • go to the Applications folder
  • select the Pro Tools app
  • hit get info
  • tick the box to Open Using Rosetta.
Open Pro Tools using Rosetta
By granting this directory read & write permissions for all users an admin user can enable all users on Windows to use the Speakerphone VST (or AAX) plug-in:
C:\ProgramData\Audio Ease\Speakerphone

Without setting this Speakerphone will crash when a non-admin user tries to use the plug-in.
The challenge/response hard disk authorization is only available in the older (32 bits only) Speakerphone 2.0.5.
You are free to use this one instead of the latest, the 2.0.5 installer is available from the downloads page.

We strongly discourage running this old Speakerphone 2. This version will not be updated anymore. We recommend to use the latest Speakerphone 2.1. This one does require the iLok (2nd generation or up) key yes. Whenever your ilok key breaks or you loose it, we will always help you (supply a new license for a replacement key).
Most likely the Speakerphone 2.1 installer removed the resources from an older Speakerphone 2.0.5 installation however the installer failed to remove the Speakerphone 2.0.5 RTAS plug-in. When Pro Tools 10 now loads the Speakerphone 2 RTAS you get this error message. Then later Pro Tools scans the AAX and decides not to load the RTAS anymore.

Solution:
We need to fix this in the installer of course, but when you delete the Speakerphone.dpm (the RTAS plug-in) from: /Library/Application Support/Digidesign/Plug-Ins/ this error message will be gone.

Snapper

Snapper could act weird on your macOS system. In these ways: Snapper does not (always) appear when selecting audio file or Snapper crashes on quitting the application or preferences are not recalled properly.
Some check box has to be checked in the Mac OS System Preferences to ensure Snapper works properly. Maybe this somehow did not work on your system.

Please try this:
  • first quit Snapper (make sure it is not running)
  • then delete the Snapper preferences file: com.audioease.snapper.plist. This file is the Preferences folder in the User Library. Open the Mac Finder, hit the GO menu, hold down the option (ALT) key and a link to the Library folder will appear. Go to the Preferences folder and delete the file.
  • then please restart your mac (important)
  • now run snapper
  • open the mac os system preferences
  • go to the security and privacy settings panel
  • then to the privacy tab
  • select the accessibility panel on the left
  • open the lock on the bottom left (and fill in your password) to make changes
  • if Snapper is listed here, please select it and hit the - (minus) button to remove it from the list
  • now quit and run snapper and it should be added to the list again
  • make sure the box for Snapper is ☑️ checked. If it IS already checked then please un-check and ☑️ re-check it
  • quit and start Snapper
snapper 2 vital macos system setting in security and privacy panel
Snapper opens when you select any file that contains audio, also video files.
This sometimes is a problem, when you want to use the space bar to quickly preview the video in the finder.
There is a simple hack for this:

Use: SHIFT + SPACE BAR to preview the video

This works, even when Snapper is showing you the audio waveform of your selected video in the finder.
Snapper uses a temp folder to write the drag export files (selections) into when you drag (a selection) out of Snapper. Somehow on your system Snapper is unable to write in this folder.

By default the drag export folder is:
/Users/Shared/Snapper

You can check in the Snapper preferences what you currently use. Open Snapper, go to the preferences, open the export tab, then close to the bottom you should find:

snapper drag export folder preference
Hit the Folder... button to change the location (we recommend this: /Users/Shared/Snapper)
When this is set, quit Snapper, then start Snapper and then check in the Snapper Preferences if this option is still set correctly.
If not, we have to reset some things, see below.**
If the folder is correctly set, then let's open the /Users/Shared folder in the Finder, select the Snapper folder, hit get info and under sharing & permissions ensure your user and the everyone group are set to Read & Write.
Hit the circle with the three dots and hit 'apply to enclosed items'.
Now dragging audio (selections) out of Snapper should work again.

** If the settings in the Snapper preferences do not stick, something's wrong.
This problem is most likely solved by removing the Snapper cache and preferences.

Open the Mac Finder, hit the GO menu, hold down the option (ALT) key and a link to the Library folder will appear. Open the Caches folder and delete these four folders: com.audioease.snapper
com.audioease.snapper.filestate
com.audioease.snapper.view
com.audioease.snapper.waveform
Go to the Preferences folder and delete this file:
com.audioease.snapper.plist

Then restart the mac (this is important, as the macOS caches the prefs).
You can request your Snapper activation code by clicking on the Lost / forgot key code link at:
https://www.audioease.com/snapper/#support
This can be handy when you lost or misplaced the key code to unlock the Snapper demo to the full version.

Store / purchase / upgrade

Any piece of old software can be upgraded to the current version at:
https://www.audioease.com/store/#upgrade

The upgrade requires:
  • we still sell this software
  • your old copy has not been upgraded to the latest before
  • you know your registered email address
Customers outside the European Union (EU) do not pay sales tax.

If you purchase as a EU business with a sales tax registration number (VAT / TVA / MwSt / BTW), you can fill it in on the next pages to avoid sales tax.

Customers from the EU with no business sales tax number pay local sales tax on the downloads and Dutch sales tax (BTW, 21%) on the usb keys and other hardware.
Audio Ease does not extend educational discounts.